Frequently Asked Questions

We pride ourselves on providing exceptional, individualized care. Therefore, we look forward to speaking with you and learning about your pet(s). To save time at check-in you can print and fill out the following forms and fax or email them to us. Our fax number is 530-582-5850 and our email address is: reservations@truckeetahoepetlodge.com.

Download Our Registration Agreement

We’re open daily 7:30AM to 6:00PM, Fridays 7:30AM to 7:30PM. (Our Reception desk is open later on Friday evenings to accommodate travel time/traffic delays from Sacramento & the San Francisco Bay area.) Our amazing staff is here providing great care for our furry guests 365 days a year. However, our lobby will be closed and our reservations staff unavailable (or on limited hours) on the following holidays.

• Easter
• July 4th
• Thanksgiving
• Christmas Eve (open 7:30am to 2:00pm)
• Christmas
• New Year’s Day

We offer early or late pickup and drop off from as early as 6:30AM to as late as 8:30PM.  Pre-arrangement is required for this option and there is an additional $20 charge.  Early or late drop off is not available for first time guests.

Once a reservation is confirmed, we reserve a room for each of our guests. Therefore, during normal business periods, we request three days’ notice for cancellations or changes. For peak and holiday times, we request two weeks’ notice. For cancellations outside these timeframes, a cancellation fee may be charged

Yes, for the health and safety of your pet(s) as well as our other guests and staff we verify all our visitors are current on the following vaccinations. (If you’re visiting the Tahoe area, please be sure we have verification of your pet’s vaccinations prior to your arrival.)

For dogs:

• Rabies
• Distemper and Parvovirus: distemper, hepatitis, parvo, and parainfluenza per your veterinarian’s protocol. (May be listed as DHPP or DHLPP on your pet’s medical record when administered as a combination vaccine.)
• Bordetella: (6 month or 1 year vaccine accepted) Bordetella prevents against some strains of Canine Cough and Truckee-Tahoe Pet Lodge does everything possible to reduce the risk of your pet getting Canine Cough. However, the vaccine does not prevent against all strains, and just like the human flu, there is always a risk when in an environment with many dogs.
• Canine Influenza: Until recently, the Canine Influenza Virus (CIV) was not present in our geographical area of the country though it was prevalent in many other areas. The virus is now showing up in Northern California and Nevada, so we do now strongly recommend that our guests be vaccinated for CIV. More information on CIV can be found here. If you have concerns about CIV, we recommend you discuss them with your vet.

For cats:

• Rabies
• FVRCP

Yes! Though dogs that have not been spayed or neutered (except for puppies less than 6 months of age) may not be able to participate in group play, they can still have a great time playing privately with a member of our staff. However, we can’t accept females in season or within 30 days of a heat cycle.

Except for wolf hybrids, who we’ve found don’t do well in our lodging environment, there are no breeds that are not welcome at Truckee-Tahoe Pet Lodge.

All of our accommodations are outfitted with soft, clean bedding and raised beds. We also provide more than enough fun, safe toys to go around, and we sanitize them regularly. Please leave your pet's toys and bedding at home.

Truckee-Tahoe Pet Lodge serves our canine guests Nature’s Select premium dog food. If you would prefer your dog gets the food he or she is accustomed to eating, you’re welcome to bring it. We just ask that you package meal sized portions individually in zip lock bags and bring only enough for your pet’s visit. Feline guests are provided Nature's Select premium cat food though you are certainly welcome to bring their regular food as well. We also have a refrigerator and microwave for any special dietary requirements.

Yes, our staff can administer most supplements and medications. Dietary supplements are generally given as part of the feeding routine. Medications are handled separately with stricter processes and there is a small additional charge per administration. However, we can’t administer injections.

Yes! We understand that some dogs prefer to play with humans instead of other dogs. Our individual play program includes customized, one-on-one playtimes with a specially trained caregiver. Your pup will get all the exercise, stimulation, and attention they need at their own comfort level and pace.

Absolutely, we’d love to show you everything our pet resort has to offer. Give us a call during our operating hours and a knowledgeable staff member will schedule your tour.

All of our staff members are specially trained to check on your pet throughout the day to ensure they’re doing well and feeling loved, just like at home. Please feel free to talk to us about customizing your pet’s perfect stay.

Truckee-Tahoe Pet Lodge is able to accommodate pets with many kinds of special needs. Please call us to discuss how we can accommodate your pet. We may reach out to your pet’s veterinarian to determine if our pet resort is the ideal place for him or her.