Frequently Asked Questions
Do I need to call in advance to make a reservation?
Yes, reservations are required for all of our services. It’s beneficial to reserve your pet’s stay as far ahead of your desired dates as possible. During holiday periods, summer and weekends during ski season, we often fill up several weeks in advance. To make a reservation you can call a Reservation Specialist at (530) 582-7268 or request a reservation online using one of the following forms.
New Customer Reservations → Existing Customer Reservations →
What information do I need to provide prior to check in?
We pride ourselves in exceptional care. Therefore we look forward to speaking with you and learning about your pet(s). To save time at check-in you can print and fill out the following forms and fax or email them to us. Our fax number is 530-582-5850 and the email address is email@example.com.
Download our Registration Agreement →
What hours are you open for drop off and pickup?
We’re open daily 7:30AM to 6:00PM, Fridays 7:30AM to 7:30PM. (Our Reception desk is open later on Friday evenings to accommodate travel time/traffic delays from Sacramento & the San Francisco Bay area.) Our amazing staff is here providing great care for our furry guests 365 days a year however, our lobby will be closed and our reservations staff unavailable (or have limited hours) on the following holidays.
- July 4th
- Christmas Eve (open 7:30am to 2:00pm)
- New Year’s Eve (open 7:30am to 2:00pm)
- New Year’s Day
What if I need to drop off earlier or later than your normal hours?
We offer early or late pickup and drop off from as early as 6:30AM to as late as 9:00PM. Pre-arrangement is required for this option and there is an additional $20 charge. Early or late drop off is not available for first time guests.
What if I need to cancel or reschedule my pet’s visit?
Once a reservation is confirmed, we reserve a room for each of our guests. Therefore during normal business periods, we’d like three days’ notice for cancellations or changes. For peak and holiday times, we request two weeks’ notice. For cancellations within these timeframes, a cancellation fee may be charged.
You make sure Praetzel is safe, healthy, clean and loved every moment of the day/night and that gives me great peace of mind. Thank you.
Do you have vaccination requirements?
Yes, for the health and safety of your pet(s) as well as our other guests and staff we will need to verify that the following vaccinations are current. (If you’re visiting the Tahoe area, please be sure we have verification of your pet’s vaccinations prior to your arrival.)
- Distemper and Parvovirus: distemper, hepatitis, parvo, and parainfluenza per your veterinarian’s protocol. (May be listed as DHPP or DHLPP on your pet’s medical record when administered as a combination vaccine.)
- Bordetella: (6 month or 1 year vaccine accepted) Bordatella prevents against some strains of Canine Cough and Truckee-Tahoe Pet Lodge does everything possible to reduce the risk of your pet getting Canine Cough. However, the vaccine does not prevent against all strains, and just like the human flu, there is always a risk when in an environment with many dogs.
My dog or cat hasn’t been spayed/neutered. Is that okay?
Yes, though dogs that have not been spayed or neutered (except for puppies less than 6 months of age) may not be able to participate in group play, they can still have a great time playing privately with a member of our staff. Females in season or within 30 days of a heat cycle cannot stay with us.
Are there any breeds of dogs that you don’t accept?
Except for wolf hybrids, who we’ve found don’t do well in our lodging environment, there are no breeds that are not welcome at Truckee-Tahoe Pet Lodge.
I’d like to bring my pet’s bed and a few special toys. Is that okay?
Yes, you’re welcome to bring up to 3 items you think may help your pet be more comfortable. We recommend not leaving any special items for which you would be disappointed to not get back.
Do I need to bring my pet’s food?
Truckee-Tahoe Pet Lodge serves our canine guests Nature’s Select premium dog food. If you would prefer your dog gets the food he or she is accustomed to eating, you’re welcome to bring that. We just ask that you package meal sized portions individually in zip lock bags and bring only enough for your pet’s visit. Feline guests are provided Natural Balance premium cat food though you are certainly welcome to bring their regular food as well. We also have a refrigerator and microwave in case there are any special dietary requirements.
My pet needs dietary supplements and is on some medications. Are you able to administer these?
Yes, our staff is familiar with administering most supplements and medications. Dietary supplements are generally given as part of the feeding routine. Medications are handled separately with stricter processes and there is a small additional charge per administration. We do not administer injections.